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SHIPPING POLICY FOR FRESH FLOWERS

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We strive to deliver fresh, beautiful flowers as quickly as possible. Here's what you need to know:

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  • Next-Day Delivery: Where possible, we offer next-day delivery for fresh flowers.

  • Delivery Confirmation: If there are any issues with next-day delivery, we will contact the purchaser directly to confirm alternative options.

  • Delivery Area: Fresh flowers are only available for delivery within the Taranaki region of New Zealand.

  • Cut-Off Times: Orders placed before 3 PM are eligible for next-day delivery. Orders placed after this time will be processed for the following delivery day.

  • Special Delivery Instructions: Please include any specific requests during checkout (e.g., leave at the door).

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SHIPPING POLICY FOR NON-FLORAL ITEMS

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We also offer a range of non-floral items (e.g., wreaths, flower frogs, etc.) that can be shipped anywhere in New Zealand.

  • Delivery Timeline: Orders for non-floral items are typically delivered within 5–10 business days.

  • Shipping Areas: We deliver non-floral items to any address within New Zealand.

  • Shipping Costs: Shipping fees will be outlined at checkout.​

REFUNDS AND RETURNS POLICY FOR FRESH FLOWERS

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We are committed to ensuring your satisfaction with our floral arrangements.

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  • Damaged or Incorrect Orders: If your flowers arrive damaged or do not match your order, please get in touch with us within 48 hours of delivery.

  • Proof of Issue: A photo of the damaged or incorrect item is required to process refunds or replacements.

  • Non-Returnable Items: Due to the perishable nature of flowers, we cannot accept returns once delivered.

  • Refunds or Replacements: If eligible, we will provide a replacement or refund. Refunds may take up to 5 days to process.

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REFUNDS AND RETURNS POLICY FOR NON-FLORAL ITEMS

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We want you to be completely satisfied with your purchase.

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  • Return Eligibility: Non-floral items can be returned within 14 days of delivery if they are unused, in their original condition, and in the original packaging.

  • Damaged or Incorrect Items: If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.

  • Proof of Issue: Photos of damaged or incorrect items are required for processing refunds or replacements.

  • Refunds: Once your return is received and inspected, we will process your refund. Refunds may take up to 5 days to appear in your account.

  • Return Shipping: The customer is responsible for return shipping costs unless the item is defective or incorrect.

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